Delivery & RETURNS

UK/EU Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of sending your package back, however, in many cases you will receive a refund more quickly.

This time includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please send it to:

Scimitar x Mental Health UK
Severn House, Hylton Road,
Worcester
WR2 5JS

Please include a note with your order number, and reason for the return. Obtain a tracking receipt for your own peace of mind.

Please note, you are responsible for the cost of returning an item to Scimitar if it’s not faulty, and we accept no responsibility for the costs associated with the return of a product to us. If the product is wrong, damaged or faulty, we will reimburse the fee for returning your product(s).

The Mental Health UK Shop cannot process exchanges. You will need to return your original items for a refund and place a new order online.

International Refunds

Orders dispatched to countries outside of the European Union fall in to our International Returns Policy.

Please make sure you’ve checked the size guides before ordering. If you are returning a purchased item for a refund, Scimitar will refund you the cost of the product only, minus the cost of shipping.

If you require a size exchange, Scimitar require you to place a NEW order for the required size. You will be refunded the original cost of the product minus shipping. Scimitar will only cover the cost of return shipping if the item is faulty, and will send out a replacement item free of charge.

International Delivery

For international orders, please note, since the UK left the European Union, there may be further costs associated with your order that is beyond our control, such as local taxes and import fees. Please check with your local authorities for clarification.